“I received a call from a gentleman at Conway Freight regarding your service at Conway in Louisville. Apparently he was extremely impressed with the service, repairs and installations American Scale completed at the terminal. During the years we have been doing national service, this is the first time one of the national accounts has called specifically to compliment a dealer. He has never walked into a terminal and not called me with some issue that needs to be fixed. He said a couple t…
“They got here before I expected, got it done quickly and professionally. Even set us up with a schedule so we don’t forget.” Joey McNew, Heritage Environmental
American Scale’s technicians are the best I’ve ever seen. They never stopped working, never goofed off and were very knowledgeable and could answer every question I asked.” Karen Gramm, Regional Manager, ABF Freight
My experience with American Scale’s technicians is and has been positive. They are here when I’m told they will be here, are always pleasant and willing to explain the problem, how and when they will fix it, etc. Overall satisfaction level is very good.” Mike Logsdon, Goodwill Industries
“We are completely satisfied with the service from American Scale and the timely response they have always given us; from first contact with sales through service technicians. We were in dire straits with our previous vendor because they left us hanging with a poor equipment design. ASC came in and fixed their mess so that we now have an operational scale that gets as much traffic per week as any quarry scale might. Once again, they have not let us down when we needed them the most and my manag…
“The technicians that come here are great! The best thing is that they know exactly where everything is and are familiar with all the staff. Most important is this service is one of the few that I don’t have to monitor or call, as it is always automatic for them.” John Hans, Airbase Services
There is nothing negative I can say. American Scale addresses our critical scale breakdowns in less than 24 hours, they don’t quit until the job is done, they are knowledgeable, courteous, attentive, helpful with suggestions, willing to do anything for us, build in efficiencies, minimize disruptions to our production, etc., etc. To sum it up, my confidence in American Scale only grows stronger and stronger. I couldn’t ask for a better rapport with a company than what I have with American Scale.…
The service and overall satisfaction is a 10! The guys do an excellent job.” Terri Keller, Master Manufacturing
“The American Scale technician was very thorough and we barely even noticed he was there, which is a GOOD thing! He asked multiple questions making sure he was taking care of our every need and made sure to follow up before he left, explaining our scale situation and corrections that were made. Overall the technician did a fine job. Thanks for your services.” Paul Petrowski, Orr Safety
“I am extremely happy with American Scale and their technicians. My emails and calls are always answered in a timely manner, the technician always shows when we are told he will be here, and is dressed appropriately. If I ever have any issues, ASC is always quick to fix these and any others that arise. 100% Satisfied.” Kim Rafferty, UPS Supply Chain Solutions
