The service and overall satisfaction is a 10! The guys do an excellent job.” Terri Keller, Master Manufacturing
WE GIVE THEM A '10'
“All ASC technicians have been very professional and are very good at what they do. I have had some in our plant late hours and weekends and they stayed with the problem until the systems are returned to production. I wish I had more of them working with me here.” Terry Tower, Daramic
STAY UNTIL JOB IS COMPLETE
American Scale’s technicians are the best I’ve ever seen. They never stopped working, never goofed off and were very knowledgeable and could answer every question I asked.” Karen Gramm, Regional Manager, ABF Freight
BEST I'VE SEEN
“They got here before I expected, got it done quickly and professionally. Even set us up with a schedule so we don’t forget.” Joey McNew, Heritage Environmental
SET UP SCHEDULE
“I received a call from a gentleman at Conway Freight regarding your service at Conway in Louisville. Apparently he was extremely impressed with the service, repairs and installations American Scale completed at the terminal. During the years we have been doing national service, this is the first time one of the national accounts has called specifically to compliment a dealer. He has never walked into a terminal and not called me with some issue that needs to be fixed. He said a couple t…
“I am extremely happy with American Scale and their technicians. My emails and calls are always answered in a timely manner, the technician always shows when we are told he will be here, and is dressed appropriately. If I ever have any issues, ASC is always quick to fix these and any others that arise. 100% Satisfied.” Kim Rafferty, UPS Supply Chain Solutions
“We are completely satisfied with the service from American Scale and the timely response they have always given us; from first contact with sales through service technicians. We were in dire straits with our previous vendor because they left us hanging with a poor equipment design. ASC came in and fixed their mess so that we now have an operational scale that gets as much traffic per week as any quarry scale might. Once again, they have not let us down when we needed them the most and my manag…
“He called, he came, he weighed, he left. All is well!” Bryan Nilson, Rebourne
ALL IS WELL!
“I have no complaints with American Scale or its employees. The people that come to the plant are always well represented and work with us to resolve any issues. Most go above and beyond by pointing out any issues they see, not even pertaining to the trouble call they were called on. We are very satisfied with American Scale and will continue to use their services.” Todd Waiz, Dawn Foods
SERVICE ABOVE & BEYOND
My experience with American Scale’s technicians is and has been positive. They are here when I’m told they will be here, are always pleasant and willing to explain the problem, how and when they will fix it, etc. Overall satisfaction level is very good.” Mike Logsdon, Goodwill Industries